Laura Brooks VP, Satmetrix
About Laura
- Dr. Laura Brooks, VP, Research and Consulting, Satmetrix, is a thought leader in customer experience methodology, research, and consulting on business optimization around the customer. She writes on B2B customer experience management, Net Promoter methodology, and best practices.
Archives
Blog Roll
- AttentionMax
- Brand Autopsy
- Brand Strategy
- Church of the Customer
- Customer U
- Forrester Groundswell
- FutureLab
- iSixSigma
- M Squared
- Marketing For Good
- Modern Marketing
- On Customers
- Seths Blog
- The Perfect Customer Experience
- Viral & Buzz Marketing Association
- WebMetricsGuru
- Word of Mouth Communications Study blog
