Richard Owen CEO, Satmetrix

About Richard

  • President and CEO of Satmetrix Systems, Owen is responsible for all aspects of strategy and day-to-day operations. Prior to Satmetrix, Owen was Chairman and CEO of NASDAQ-traded AvantGo, Inc., the leading provider of Enterprise Mobility Solutions to Fortune 1000 companies. AvantGo was successfully sold to Sybase, Inc. Prior to Avantgo, Owen spent eight years at Dell Computer Corporation in various executive positions, most recently as vice president of Dell Online Worldwide.

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June 2008

June 11, 2008

You Would Think with $130 Oil They Have Problems Enough

Transactional or relationship? It seems that never a day goes by without someone confusing the two.

Of course, I'm talking about survey design or NPS touch point measurement. You know, that basic idea of getting feedback.

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Closing the Loop, One Voter at a Time

Several people sent me this gem from my homeland, the UK. The BBC reported the fact that Prime Minister Gordon Brown was making personal phone calls to voters to respond to their feedback on his government's performance.

Continue reading "Closing the Loop, One Voter at a Time" »