Richard Owen, CEO, Satmetrix

You Would Think with $130 Oil They Have Problems Enough

Transactional or relationship? It seems that never a day goes by without someone confusing the two.

Of course, I'm talking about survey design or NPS touch point measurement. You know, that basic idea of getting feedback.

Transactional or relationship? It seems that never a day goes by without someone confusing the two.

Of course, I'm talking about survey design or NPS touch point measurement. You know, that basic idea of getting feedback.

Closing the Loop, One Voter at a Time

Several people sent me this gem from my homeland, the UK. The BBC reported the fact that Prime Minister Gordon Brown was making personal phone calls to voters to respond to their feedback on his government's performance.