Steve Bernstein Director, Satmetrix

About Steve

  • Steve Bernstein is Director of Product and Solutions Marketing for Satmetrix, where he is responsible for developing solutions that drive financial benefits for our clients. For 20 years Steve has driven programs that improve the customer experience, where he gained a deep understanding of service operations, web and workforce optimization, and strategic sales. Prior to joining Satmetrix, Steve was a partner at a consulting firm where he focused on strategy and implementation of web and service operations projects; he led product and solution development for the contact center operations company Blue Pumpkin leading to it's acquisition by Witness Systems and then Verint; and managed solution development at Cisco Systems.

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March 2008

March 18, 2008

Now I hate this hotel

I just have to share my hotel experience last night. I've been a reasonably loyal customer of the hotel for a long time:  they have my profile, they contact me with special deals, I earn points, etc.

SteveblogBefore I get into the details I'll explain why I am writing this. Normally after every stay I get a survey asking me to rate my experience.  In this case, I didn't receive anything. Sounds like gaming the system to me.

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