Steve Bernstein is Director of Product and Solutions Marketing for
Satmetrix, where he is responsible for developing solutions that drive
financial benefits for our clients. For 20 years Steve has driven
programs that improve the customer experience, where he gained a deep
understanding of service operations, web and workforce optimization, and
strategic sales. Prior to joining Satmetrix, Steve was a partner at a
consulting firm where he focused on strategy and implementation of web
and service operations projects; he led product and solution development
for the contact center operations company Blue Pumpkin leading to it's
acquisition by Witness Systems and then Verint; and managed solution
development at Cisco Systems.
